LSA Issues
The LSA module is not currently open for submissions. When the submission period is open, we use this space to provide general information about known issues with the HIC and PIT modules in the HDX. Please check back regularly to remain up to date on the status of all bugs and flag issues we are actively addressing.Troubleshooting
If you notice some aspect of the LSA module is not working as expected, we recommend the following steps:
- Log out and log back in again: This is often the best first step to make sure something is really not working as expected. To log out, hover over your name in the top right corner and select the Logout option. Exiting the webpage without logging out using this button is not enough.
- Try a different browser: The HDX team recommends Google Chrome or Microsoft Edge when using the HDX. These are the two browsers that were used most consistently for testing the site. Users have reported isolated incidents of issues that have been specific to Mozilla Firefox.
- Clear the browser's cache: Clearing your browser’s cache can fix many browsing problems. Sometimes the information your browser saves gets outdated or mixed up, which can slow things down or make websites act strangely. When you clear your cache, your browser reloads everything fresh, which often solves the issue.
If you've tried everything above and you still notice an issue, please submit an AAQ.
Available Guidance
- The LSA Submission Guide can be viewed here.
Current Outstanding Issues
Resolved Issues